Privacy Policy

This Privacy Policy explains how FieldToDesk (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website or contact us. If you subscribe to a FieldToDesk product, a separate product-specific policy or contract may apply.

Contents

1) Information we collect

We collect information in the following ways:

A) Information you provide

• Contact form: name, email, selection (e.g., subscription/custom/hybrid), and message content.
• Business enquiries: any operational details you include (workflows, outputs, integration requirements).

B) Information collected automatically

• Basic technical data: browser type, device type, approximate location (from IP), pages visited, and timestamps.
• Log data: server logs used for performance, troubleshooting, and security.

2) How we use information

• To respond to enquiries and provide requested information.
• To evaluate fit and propose the fastest path (subscription product, custom build, or hybrid).
• To improve our website, messaging, and service delivery.
• To prevent fraud, abuse, and security incidents.

3) Sharing and disclosure

We may share information only when necessary:

• Service providers: hosting, email delivery, spam prevention, and analytics (where used).
• Legal obligations: if required by law, regulation, or lawful request.
• Business protection: to protect our rights, users, and systems from misuse.

We do not sell personal information.

4) Cookies and analytics

We may use cookies or similar technologies for basic site functionality and performance analytics. If we enable analytics tools, they may collect usage metrics such as page views and session duration.

You can control cookies via your browser settings. Blocking some cookies may affect site functionality.

5) Data retention

We retain enquiry data only as long as needed to respond, maintain business records, and meet legal/security requirements. If you become a customer, retention terms may be governed by your product agreement or contract.

6) Security

We implement reasonable technical and organisational measures to protect information from unauthorised access, alteration, or loss. No system is 100% secure, but we design to minimise risk.

7) Your rights

Depending on your location, you may have rights to:

• Request access to personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to certain processing or request restriction.

To make a request, use the contact method described below.

8) International transfers

If you access our site from outside the country where our infrastructure is hosted, your information may be processed in other jurisdictions. We take steps to protect information consistent with this policy.